Privacy Policy

This Privacy Policy describes how Gulf Crest Motors ("we", "us", or "our") collects, uses, and protects your personal information when you use our site, our online platform, or interact with us in relation to our services.

We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies and other relevant regulations.

1. Who We Are

The data controller responsible for your personal information is Gulf Crest Motors.
Our address is:
Building 7,
Al Asayel Street,
Sheikh Zayed Road Area,
Dubai, Dubai,
P.O. Box 450123,
UAE.

2. Information We Collect

We may collect various types of personal information about you, depending on how you interact with us and the services you use. This may include:

Identity Data: Such as your name, title, date of birth, gender, nationality.

Contact Data: Such as your address, email address (if provided), and telephone number (if provided). Please note that while we may collect these details from you during interactions, our policy text will not list electronic contact methods as a point of contact for privacy matters.

Vehicle Data: Such as details of the vehicle you own or are interested in, vehicle registration number, chassis number, service history, maintenance records.

Financial Data: Such as bank account details, payment card details (for transactions), and information required for financing or insurance applications.

Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

Usage Data: Information about how you use our site, products, and services.

Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.

Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Other Information: Information you provide to us when you contact us, make an enquiry, or participate in surveys or promotions.

We collect information through various methods, including:

• Direct interactions with you (e.g., when you visit our dealership, enquire about a vehicle, apply for financing, book a service, or provide feedback).
• Automated technologies or interactions (e.g., when you use our site, technical data about your equipment, browsing actions and patterns may be automatically collected).
• Third parties (e.g., financing partners, insurance providers, service providers, publicly available sources).

3. How We Use Your Information

We use your personal information for various purposes, including:

• Providing Services: To provide you with the services you request, such as processing new and used vehicle sales, facilitating vehicle financing and insurance, processing trade-in appraisals, providing after-sales services, maintenance, repair, parts sales, and detailing.
• Processing Transactions: To process payments, manage billing, and fulfill orders for vehicles, parts, or services.
• Communication: To communicate with you about your enquiries, appointments, transactions, and service reminders.
• Marketing: To send you marketing communications about our products, services, promotions, and events that may be of interest to you, where you have given your consent or where permitted by law. You have the right to opt-out of marketing communications at any time.
• Managing Our Relationship: To manage our relationship with you, including responding to your queries, handling complaints, and asking you to leave a review or take a survey.
• Improving Services: To improve our services, products, operations, and customer experience.
• Site Management: To administer and protect our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including vehicle recalls, safety notices, and preventing fraud or other illegal activities.

4. Legal Basis for Processing (for individuals in regions where GDPR applies)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where you have given your consent.

5. Sharing Your Information

We may share your personal information with trusted third parties for the purposes set out in this policy, including:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, IT services, customer service, marketing assistance, analytics, and hosting.
• Financing and Insurance Providers: With your consent or as necessary to facilitate your application for vehicle financing or insurance products.
• Vehicle Manufacturers and Distributors: As necessary for warranty purposes, safety recalls, or other services related to your vehicle.
• Professional Advisors: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory and Law Enforcement Bodies: Where we are required to disclose your information to comply with legal or regulatory requirements, or to prevent fraud or crime.
• Parties involved in Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Data Protection Rights

Subject to applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

• The right to request access to your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to request the transfer of your personal data to you or to a third party.
• The right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. International Data Transfers

Your personal data may be transferred to, stored, and processed in countries outside of the country where you are located. We ensure that any transfers of your personal data outside of your jurisdiction are subject to appropriate safeguards, such as relying on adequacy decisions recognised by relevant authorities or implementing standard contractual clauses approved by the European Commission or other relevant bodies, as applicable, to ensure your personal data is treated securely and in accordance with this privacy policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will post any updated policy on our site. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Gulf Crest Motors
Building 7,
Al Asayel Street,
Sheikh Zayed Road Area,
Dubai, Dubai,
P.O. Box 450123,
UAE.